LC Aesthetics Privacy Notice

This privacy notice explains how lcaesthetics.com use your personal data when we are providing a service to you or you are visiting one of our websites and your legal rights in respect of our use of your data. It applies to our clients and prospective clients.

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), the Data protection Act 2018 and the Privacy and Electronic Communications Regulation 2003.

It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully informed of how and why we are using your data.

  1. Important Information and who we are
  2. The Data we collect about you
  3. How is your personal data collected
  4. How we use your personal data and our legal basis for doing so
  5. Disclosures of your personal data

Important Information and who we are

Data Controller

LC Solutions London Ltd.  is the data controller and responsible for your personal data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Full name of legal entity: LC SOLUTIONS LONDON LTD trading as “LC Aesthetics” and “LC Aesthetic London”

Phone Number: 020 3952 9599

Email address for our DPO: contact@lcaesthetics.com

Postal address: 34 London Road, Enfield Town, London, United Kingdom, EN2 6EF

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Notice and your duty to inform us of changes

This version was last updated on 9th April 2021 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We do not store customer credit card details

Stripe Checkout and Paypal acts as data controller in regards to your payment instrument information, see their privacy policy (Stripe) & privacy policy (PayPal) for more information about the processing. Stripe will store certain identifying information, such as a password, your email address, or your mobile phone number (“Stripe Credentials”), and your Payment Credentials.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use and retain different categories of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, former names, username or similar identifier, NHS number, social media identifiers, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, home address, email address and telephone numbers. We may also ask you for an emergency contact number.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Treatment Data includes information about the treatment you wish to (or have) received from us.  This information could include ‘health data’ which is a special category of personal data and therefore requires us to take extra steps to ensure it is adequately protected. Depending on your treatment this may also include photographs which form an important part of your treatment record.

We also collect and use aggregated (anonymous) data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your website usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

With the exception of treatment data, we do not collect any other special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail To Provide Personal Data

Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

LC Solutions London Ltd. website logs IP addresses and uses tracking technology, such as cookies and pixels, to provide a more fluid user experience and allow us to better understand how visitors use our website.

How is your personal data collected?

We use a number of different channels to collect your personal data. These include:

Direct interactions with you. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • order or make and enquiry regarding any of our products or services, either online, over the phone or in one of our clinics;
  • from your healthcare practitioner if they refer you to us;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or complete a survey;
  • give us some feedback or post on one of our social media accounts;
  • Identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

How we use your personal data

We will only use your personal data when the law allows us to and in accordance with this privacy notice. Most commonly, we will use your personal data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you for the provision of a product or service;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where we need to comply with a legal or regulatory obligation;
  • marketing activities; and
  • to respond to any complaint and help us to establish, exercise or defend legal claims.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message and the use of non-essential cookies and similar tracking technologies. You have the right to withdraw consent to marketing at any time by contacting us.

Using Your Health Data

In light of the services which we provide to our customers, it will often be necessary for us to use information about your health. Even in the broadest sense of the word, ‘health’ information is a special category of personal data which requires us to have an additional lawful basis for using this information.  Where we use information about your health for the purpose of providing our services to you (or in preparation for us to provide services to you), the additional lawful basis on which we shall rely will be that such use is necessary in order for us to provide you with health care or treatment.

Purposes for Which We May Use Your Personal Data and Our Legal Basis

We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you require further details about the specific legal basis we are relying on to process your personal data where more than one basis has been set out in the table below.

 

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer

(a) Identity

 

(b) Contact

Performance of a contract with you

To process and deliver our services to you including:

 

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(c) Send appointment reminders by email and SMS

(a) Identity

 

(b) Contact

(c) Transaction

(d) Marketing and Communications

(e) Health information

(a) Performance of a contract with you

 

(b) Necessary for us to provide health care or treatment

To manage our relationship with you which will include:

 

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

 

(b) Contact

(c) Profile

(d) Marketing and Communications

(e) Health information

(a) Performance of a contract with you

 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

(d) Necessary for us to provide health care or treatment

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

 

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

 

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

 

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

 

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

 

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Consent
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

 

(b) Usage

Consent
To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

 

(b) Contact

(c) Technical

(d) Usage

(e) Profile

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can choose the channel by which you will receive marketing and change your preferences at any time.

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will only receive marketing communications from us if you have requested information from us or specifically opted-in to receive marketing by email or SMS. We may send marketing my post or call you by telephone where permitted to do so by law.

Third-Party Marketing

We will never sell or disclose your data to a third party for the purpose of marketing. We may promote third party products or services on behalf of another organisation, but will only do so where we have your explicit consent.

Opting Out

You can ask us or to stop sending you marketing messages at any time following the opt-out links on any marketing message sent to you.

Where you opt out from receiving marketing messages, this will not apply to other communications, for example appointment reminders and service led emails.

Cookies

This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the All About Cookies website which offers guidance for all modern browsers.

Google Analytics

This website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn helps us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about website visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than lcaesthetics.com.  Further detailed information on Google Analytics cookies can be found here.

Disclosures of your personal data

We may have to disclose your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. Such third parties consist of:

  • IT: Service providers acting as processors who provide IT and system administration services. This may include the following data processors: Treatwell, MailChimp, SurveyMonkey, Microsoft, Stripe and Paypal.
  • Advisors: Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Authorities: HM Revenue & Customs, The Care Quality Commission and other regulators and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties and data processors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our data processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

 

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